Terms of Use

When you use the Bringfy app, you entrust us with your personal data. And we are committed to maintaining that trust. We take your privacy seriously. This term/notice describes the personal data we collect, how it is used and shared, and your choices regarding it.

I - DATA WE COLLECT

1 - Data provided by you, the user:
1.1 User profile: When creating your own account to browse the Bringfy app/website, when submitting promotional forms, posting content, and in other situations, you fill out forms, providing your name, address, ZIP code, taxpayer registration number, national ID number, driver license, contact phone number, nationality, personal data, profile picture, financial data, which are stored. It may also include information about the vehicle or insurance of driver and delivery partner, emergency contacts, user settings, and health or fitness certificates for providing services through the Bringfy apps. It may include gender and/or occupation as well. We may use photos sent by users to confirm their identities, for example, through facial recognition technologies.
1.2 Background checks and identity confirmation, which may be collected by an authorized distributor on behalf of Bringfy.
1.3 Demographic data and information collected through user feedback, comments, and ratings.

2 - Data created during the use of our services.
2.1 Location data, both from driver and delivery partners as well as users and recipients of deliveries. We use this data to enhance the use of our app, including improving starting and pickup locations, activating security features, and preventing and detecting fraud. Bringfy collects the location data of driver partners during trips and links them to the user's account, even if the user has not allowed us to collect location data from their device. This allows us to provide users with services such as generating receipts and providing customer support.
2.2 Transaction data: We collect transaction-related information about the use of our services, including the date and time the service was provided, the amount charged, distance traveled, and payment method. Additionally, if someone uses your promotional code, we may associate your name with that person.
2.3 Usage data: We collect data about user interaction with our services, such as access dates and times, pages or app features viewed, app issues, and other system activities, browser type, and websites or third-party services used before interacting with our services.
2.4 Device and communication data: We may collect data about devices used to access our services, including hardware models, device IP addresses, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
2.5 User feedback data, such as ratings, complaints, comments, or occasional compensation requests. Therefore, the accuracy of the provided data is of paramount importance, as it is through this data that we will make any contact with you, making you responsible for the statements you provide that may cause harm to yourself, us, and/or third parties.

II - PURPOSE OF DATA COLLECTION:

The collection of the data you share is aimed at managing, administering, providing, expanding, and improving services and experiences. Furthermore, considering the user's ability to shape their navigation in relation to relevant data, the use of shared information allows for user self-determination in using the information.

Thus, Bringfy collects and uses data to facilitate deliveries, support users, enable communication between them, resolve software issues, enhance user and service security. We do not share or sell users' personal data to third parties for direct marketing, except with their consent.

III - DATA SHARING

Bringfy may share the collected data with other users, such as the name and photo of delivery partners, vehicle make, model, color, license plate, and photo; location (before and during the trip); average user rating; total number of trips; app usage time; contact information and profile of delivery partners, including praise and other feedback sent by other users; departure or destination location for shared deliveries. We may also share data at the request of the user themselves and with the general public, in the case of feedback sent by users. Additionally, data may be shared for legal reasons if requested by competent authorities.

IV - USE OF COOKIES

Cookies are small text files stored on browsers or devices by websites, apps, online media, and advertisements. By browsing without disabling cookies, without opting for anonymous browsing, or without unsubscribing from the Data Management Platform (DMP), you share your application access history, stored through specific information collection technologies ("Anonymous Identifiers" and "cookies"). However, this sharing does not cover the storage of your personal data, such as name, address, email, among others. It only provides you with interaction with the Portal and services offered therein based on your navigation choices, shaping the services and ads offered to you.

Therefore, by browsing through the pages of our website without disabling such technologies ("Anonymous Identifiers", "cookies", or unsubscribing from the "DMP"), you expressly choose this type of navigation exclusively tailored to your interests and thus authorize the storage of information through these technologies.

V - DISABLING COOKIES

Control over cookie information sharing is done through your browser. To prevent or partially prevent sharing through this technology, you will need to modify your browser settings. To learn how to modify these settings, check the browser you are using and follow the instructions at the respective link below:
Chrome Firefox Safari Internet Explorer Microsoft Edge
Unsubscribing from DMP How to enable anonymous browsing
BROWSERS DESCRIPTION
Google Chrome Press Ctrl + Shift + N or https://support.google.com/chrome/answer/95464?hl=en
Internet Explorer 7 https://windows.microsoft.com/en-us/windows/what-is-inprivate-browsing#1TC=windows-7
Internet Explorer 9 https://windows.microsoft.com/en-us/internet-explorer/products/ie-9/features/in-private
or Press Ctrl + Shift + P
Mozilla Press Ctrl + Shift + P or https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
Safari https://support.apple.com/en-us/guide/safari/browse-in-private-ibrw1069/mac

VI - PROTECTING YOUR DATA

We have adopted high levels of data protection security based on industry best practices, taking all necessary measures to prevent loss, misuse, alteration, unauthorized access, or theft of your personal data. Some of these measures include security passwords and encryption used on servers and transmitted data.

Despite the efforts made to ensure the security of your data, using services and accessing internet content involves some risks and exposures. Therefore, it is essential for you to also do your part by taking the following measures to reduce the risks involved:

Never share your password with third parties.
Create a difficult-to-guess password, combining letters, numbers, and special characters.
Avoid using a single password for multiple sites and remember to change them periodically or immediately if you suspect they have been compromised.
Use the "log out" button after finishing your browsing.
Exercise caution when accessing personal accounts on public computers or networks.
Keep your operating system and antivirus software updated. The password is the first line of defense against unauthorized access. The more complex it is, the stronger the protection against attacks and violations of your privacy.

VII - MULTIPLE USERS ON THE SAME COMPUTER

It is very important that you take certain precautions when sharing a computer with other people. This is because your personal information is linked not only to your registration profile but also to the web browser used.

As a result, the access history of applications used by all individuals who have used the same web browser will be available to anyone who accesses it, which could compromise the privacy of other users.

There are measures that can be taken to avoid sharing information among users of the same device (computer, cell phone, tablet) or web browser. These include creating a separate account on the device (computer, cell phone, tablet) for each user, using anonymous browsing, and disabling cookies.

VIII - DATA RETENTION AND USER ACCOUNT DELETION

Bringfy may retain user data for the time necessary for the aforementioned purposes, even after users request the deletion of their accounts. In this case, data necessary for legal or regulatory requirements, security and fraud prevention, or unresolved disputes or claims may be retained.